Terms and acceptable use
Written from the platform's own documentation by its engineer. It states what the system actually does; it has not yet been reviewed by a lawyer.
1. Who these terms are for
Postroute is a mail hosting service run by Dynamik App Ltd (company 16723248, 29 Greenaleigh Road, Birmingham, B14 4HY) under the trading name Postroute. It is provided to business customers under a signed contract. These terms apply to everyone who uses the website at postroute.co.uk, the portal, or a mailbox on the service: the customer, the administrators the customer appoints, and the people whose mailboxes the customer runs.
Where these terms and a customer's signed contract say different things, the contract prevails for that customer.
2. Accounts
- There is no self-service registration. A portal account exists because we created it or because the customer's administrator invited it.
- Signing in is by passkey. There is no password. Keep the device that holds the passkey secure, and register a second device: it is the difference between losing a phone and being locked out.
- Recovery codes are shown once. A recovery code does not sign anyone in: it removes every existing passkey and opens a single window to register a new one. Store the codes somewhere that is not the device they protect.
- An administrator sees and changes only what belongs to their own customer. Any attempt to reach another customer's data is a breach of these terms.
3. The service
We host mail for the customer's own domains: mailboxes, aliases, delivery and filtering, on a server we run ourselves, with the portal for the customer's administrator to manage it. Deliberately, the service does not include billing in the portal, self-service sign-up, or marketing or bulk sending facilities.
4. Acceptable use
The reputation of the server is shared by every customer on it. One customer's abuse costs every other customer their deliverability, so this section is not optional and we enforce it.
You may not use the service to:
- send unsolicited bulk email, or email to people who have not asked for it;
- send on behalf of a third party without their authority, or with a sender address you are not entitled to use;
- send or store material that is unlawful, or that infringes someone else's rights;
- distribute malware, phishing, or anything designed to deceive a recipient;
- attempt to evade filtering, forge headers, or misrepresent the origin of a message;
- probe, scan or attack the platform, or interfere with another customer's use of it;
- run mailing lists or automated sending at volumes the service was not contracted for.
Reports of abuse go to abuse@postroute.co.uk and are read by the person responsible for the server. If a mailbox or domain is the source of abuse, or is putting the server's reputation at risk, we may suspend it to protect every other customer, and we tell the customer what we did and why.
5. Deletions
Deleting a mailbox does not destroy it on the spot. The mailbox is archived, the archive is verified against the mailbox, and only then is the mailbox removed. The archive is kept for 30 days and can be restored on the customer's request within that time. After 30 days it is destroyed. A mailbox whose archive cannot be verified is left in place and the request is marked as failed rather than carried out.
6. Availability and backups
The service runs on one server with mirrored disks. A backup, encrypted before it leaves the server, is taken every night to a storage location in a different data centre, and the restore path has been rehearsed. Maintenance that interrupts the service is done outside the customer's working hours where we can. Any commitment on availability, response or recovery is in the customer's contract, not in these terms.
7. Liability
Our liability to a customer is as set out in that customer's contract. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.
8. Changes
These terms are kept in the platform's source repository. Every change is dated and versioned; the version number at the top goes up when something substantive changes.
9. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.